BASE SERVICES

WORKING TOGETHER, PURPOSE TO PURPOSE

Our Services area is responsible for the entire delivery and continuity phase of our Unified Communication portfolio solutions.

In accordance with THE best industry practices defined by PMI, aligned with  I.T processes and business objectives, we carry out the Cloud Migration Plan within organizations.

BASE SERVICES 1
  • Understanding of the current customer structure;
  • Risk mitigation;
  • Chain of priorities;
  • Safety and compliance with the technical features of the environment;
  • Technical and functional architecture of the Cloud environment;
  • Test and approval environment;
  • SLAs by service involved;
  • 24 ×7 service;
  • On time management of all deployed solution;
  • Performance reports of environment and its users.
Some of the results
by project stage

BASE SERVICES 2

Planning

  • Minimizing flaws
  • Sincronicity among the players involved
  • Focus on critical itens
  • Asset control
  • Guaranteed alignment of all services to be delivered
  • Guaranteed continuity of the operation during implementation

BASE SERVICES 3

Implementation

  • Guarantee of payment upon delivery only
  • Mitigation of trauma during imlpementation
  • End customer preserved during change.

BASE SERVICES 4

Operation

  • ROI efficiency guaranteed
  • Service reliability and stability
  • Reduction in technical call openings
  • Knowledge and quick solving of recurrent problems
  • Reduction of idle time
  • “Ondemand” services cost reduction