Smart
AT BASE TELCO, TAKING CARE OF TELECOM IS MORE THAN TELEPHONY MANAGEMENT
The smart management area at base telco focuses on implementation of development actions, best practices processes and management in the use of telecom resources.
Smart management services involve many layers of activities, which may, or may not, be fully integrated. This service is divided in five main pilars:
FOCUS
- Cost reduction
- Telecom services improvements identification
- Consumption distortions assessing
- Identification of improper charging by carrier
METHODOLOGY
- Contract validation x billling
- Contract analysis x market
- Identification of consumption profile
- Telecom policies assessment
DELIVERIES
- Fully detailed reports of improvements
- Work plan development
- Mentoring and 3 month follow up for supporting changes in telecom.
RESULTS PROSPECT
- Average 35% reduction in telecom expenses
- Recovery of undue amounts
- Market adequacy through changes in contracts
- Process conversion and improvement
- Better control of telecom assets
- Better control of service levels.
FOCUS
- Best practice process
- Control of costs and distribution by cost center
- Identification of billing error
METHODOLOGY
- Use of TEM tool
- Invoice receipt and delivery management
- Monthly validation of values practiced
- Follow-up of telephony processes
DELIVERIES
- Reports and monthly presentation of consumption management
- Contesting of values and follow-up with the Telecom operators
- Management of usage profiles
- Elaboration of RFPs and contract renewal support
- Elaboration of Internal Communication for dissemination of best telephony practices
EXPECTATION OF RESULTS
- Minimize Costs by Turning Savings into Investment
- Waste identification
- Alignment of consumption with company budget
- Advantage in future negotiations
- Optimize decision processes based on information delivered
- Centralization of management in Telecom to the company focuses on its Core Business
FOCUS
- Absorption of support agreements and telecom requests
- Monitoring service availability levels
- Support for users on international travel
METHODOLOGY
- Use of CSM tool to open and follow up calls
- Scalability for exclusive channels with Telecom operators
- Creation of performance indicators both for the internal service team, as well as for the operators
DELIVERIES AND RESULTS
- Periodic call attendance level reports
- Management and allocation of calls by cost center and area
- Reimbursement of amounts for non-availability of the service
FOCUS
- Tailor-Made processes and solutions to meet specific customer needs
METHODOLOGY
- Meetings and availability of customized resources for the various telecom innovation scenarios
DELIVERIES AND RESULTS
- Collaborators with specific skills, knowledge and techniques to execute projects in an effective and efficient manner
- Business process management tools
- Optimization of Telecom results in organizations
- Planning and implementation of communication model in new units
- Managed service to enable specific services for senior executives
