Smart
management

AT BASE TELCO, TAKING CARE OF TELECOM IS MORE THAN TELEPHONY MANAGEMENT

 

The smart management area at base telco focuses on implementation of development actions, best practices processes and management in the use of telecom resources.

Smart management services involve many layers of activities, which may, or may not, be fully integrated. This service is divided in five main pilars:

Smart management 1

FOCUS

  • Cost reduction
  • Telecom services improvements identification
  • Consumption distortions assessing
  • Identification of improper charging by carrier

Smart management 2

METHODOLOGY

  • Contract validation x billling
  • Contract analysis x market
  • Identification of consumption profile
  • Telecom policies assessment

Smart management 3

DELIVERIES

  • Fully detailed reports of improvements
  • Work plan development
  • Mentoring and 3 month follow up for supporting changes in telecom.

Smart management 4

RESULTS PROSPECT

  • Average 35% reduction in telecom expenses
  • Recovery of undue amounts
  • Market adequacy through changes in contracts
  • Process conversion and improvement
  • Better control of telecom assets
  • Better control of service levels.

Smart management 1

FOCUS

  • Best practice process
  • Control of costs and distribution by cost center
  • Identification of billing error

Smart management 2

METHODOLOGY

  • Use of TEM tool
  • Invoice receipt and delivery management
  • Monthly validation of values practiced
  • Follow-up of telephony processes

Smart management 3

DELIVERIES

  • Reports and monthly presentation of consumption management
  • Contesting of values and follow-up with the Telecom operators
  • Management of usage profiles
  • Elaboration of RFPs and contract renewal support
  • Elaboration of Internal Communication for dissemination of best telephony practices

Smart management 4

EXPECTATION OF RESULTS

  • Minimize Costs by Turning Savings into Investment
  • Waste identification
  • Alignment of consumption with company budget
  • Advantage in future negotiations
  • Optimize decision processes based on information delivered
  • Centralization of management in Telecom to the company focuses on its Core Business

Smart management 1

FOCUS

  • Absorption of support agreements and telecom requests
  • Monitoring service availability levels
  • Support for users on international travel

Smart management 2

METHODOLOGY

  • Use of CSM tool to open and follow up calls
  • Scalability for exclusive channels with Telecom operators
  • Creation of performance indicators both for the internal service team, as well as for the operators

Smart management 4

DELIVERIES AND RESULTS

  • Periodic call attendance level reports
  • Management and allocation of calls by cost center and area
  • Reimbursement of amounts for non-availability of the service

Smart management 1

FOCUS

  • Tailor-Made processes and solutions to meet specific customer needs

Smart management 2

METHODOLOGY

  • Meetings and availability of customized resources for the various telecom innovation scenarios

Smart management 4

DELIVERIES AND RESULTS

  • Collaborators with specific skills, knowledge and techniques to execute projects in an effective and efficient manner
  • Business process management tools
  • Optimization of Telecom results in organizations
  • Planning and implementation of communication model in new units
  • Managed service to enable specific services for senior executives

Read more about
Cloud Communications

Read more about
Cloud Communications