{"id":805,"date":"2018-11-21T17:43:57","date_gmt":"2018-11-21T19:43:57","guid":{"rendered":"http:\/\/localhost:8080\/basetelco\/?page_id=805"},"modified":"2018-11-26T19:58:40","modified_gmt":"2018-11-26T21:58:40","slug":"service-desk-mobile","status":"publish","type":"page","link":"https:\/\/www.basetelco.com\/en\/unified-services\/smart-management\/service-desk-mobile\/","title":{"rendered":"Service Desk Mobile"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221; bg_image=&#8221;211&#8243; bg_position=&#8221;center center&#8221; bg_repeat=&#8221;no-repeat&#8221; parallax_bg=&#8221;true&#8221; parallax_bg_speed=&#8221;slow&#8221; bg_color=&#8221;#310c6c&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;14%&#8221; class=&#8221;header-interna&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_position=&#8221;left-right&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h1 class=\"camada\">Service<br \/>\nDesk Mobile<\/h1>\n[\/vc_column_text]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; 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column_padding_position=&#8221;all&#8221; background_color=&#8221;#3c1e7e&#8221; background_color_opacity=&#8221;0.5&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; el_class=&#8221;coluna-fake-header&#8221; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#310c6c&#8221; background_color_opacity=&#8221;0.8&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; el_class=&#8221;coluna-fake-header&#8221; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;5%&#8221; bottom_padding=&#8221;8%&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css_animation=&#8221;bottom-to-top&#8221; css=&#8221;.vc_custom_1543268778475{padding-right: 10% !important;}&#8221;]We communicate with our clients in many ways, aiming to best service them with utmost efficiency, keeping all traditional means of comunication, such as:<\/p>\n<ul>\n<li>0800 24&#215;7<\/li>\n<li>E-mail<\/li>\n<li>Web Portal<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Service desk mobile availability:<\/p>\n<ul>\n<li>Android e ios apps<\/li>\n<li>User friendly catalogue, modern and intuitive, making ticket opening easy<\/li>\n<li>Allows for requesting with the possibility of attaching pictures and location using your smartphone GPS<\/li>\n<li>Allows end user to track their tickets (requests, mishaps, troubles and changes)<\/li>\n<li>Total management of your requests, mishaps, troubles, changes, configurations, assets, service levels and knowledge by it<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;padding-2-percent&#8221; 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column_padding_position=&#8221;all&#8221; background_color=&#8221;#6343aa&#8221; background_color_opacity=&#8221;0.7&#8243; background_color_hover=&#8221;#6343aa&#8221; background_hover_color_opacity=&#8221;0.5&#8243; font_color=&#8221;#ffffff&#8221; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; el_class=&#8221;bt-saibamais-quemsomos&#8221; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][vc_column column_padding=&#8221;padding-2-percent&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#3c1e7e&#8221; background_color_opacity=&#8221;1&#8243; background_color_hover=&#8221;#3c1e7e&#8221; background_hover_color_opacity=&#8221;0.8&#8243; font_color=&#8221;#ffffff&#8221; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; el_class=&#8221;bt-saibamais-quemsomos&#8221; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_link=&#8221;https:\/\/www.basetelco.com\/en\/unified-services\/&#8221;][vc_column_text]\n<h4><a href=\"https:\/\/www.basetelco.com\/en\/unified-services\/\">Unified Services<\/a><\/h4>\n[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;padding-2-percent&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#310c6c&#8221; background_color_opacity=&#8221;1&#8243; background_color_hover=&#8221;#310c6c&#8221; background_hover_color_opacity=&#8221;0.8&#8243; font_color=&#8221;#ffffff&#8221; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; el_class=&#8221;bt-saibamais-quemsomos&#8221; 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