{"id":781,"date":"2018-11-21T15:45:39","date_gmt":"2018-11-21T17:45:39","guid":{"rendered":"http:\/\/localhost:8080\/basetelco\/?page_id=781"},"modified":"2019-11-26T02:54:49","modified_gmt":"2019-11-26T04:54:49","slug":"smart-management","status":"publish","type":"page","link":"https:\/\/www.basetelco.com\/en\/unified-services\/smart-management\/","title":{"rendered":"Smart management"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221; bg_image=&#8221;331&#8243; bg_position=&#8221;center center&#8221; bg_repeat=&#8221;no-repeat&#8221; parallax_bg=&#8221;true&#8221; parallax_bg_speed=&#8221;slow&#8221; bg_color=&#8221;#3c578f&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;14%&#8221; class=&#8221;header-interna&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_position=&#8221;left-right&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h1>Smart<br \/>\nmanagement<\/h1>\n[\/vc_column_text]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_row_inner column_margin=&#8221;default&#8221; text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#77c1eb&#8221; background_color_opacity=&#8221;0.3&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; el_class=&#8221;coluna-fake-header&#8221; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#1a658d&#8221; background_color_opacity=&#8221;0.5&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; el_class=&#8221;coluna-fake-header&#8221; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#01304c&#8221; background_color_opacity=&#8221;0.8&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; el_class=&#8221;coluna-fake-header&#8221; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;5%&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-3-percent&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h2 style=\"text-align: left;\">AT BASE TELCO, TAKING CARE OF TELECOM IS MORE THAN TELEPHONY MANAGEMENT<\/h2>\n<p>&nbsp;<\/p>\n<p>The smart management area at base telco focuses on implementation of development actions, best practices processes and management in the use of telecom resources.<\/p>\n<p>Smart management services involve many layers of activities, which may, or may not, be fully integrated. This service is divided in five main pilars:[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;100&#8243; bottom_padding=&#8221;5%&#8221; id=&#8221;row-abas-gestao-inteligente&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][tabbed_section style=&#8221;default&#8221; alignment=&#8221;left&#8221; spacing=&#8221;default&#8221; tab_color=&#8221;Accent-Color&#8221;][tab icon_family=&#8221;none&#8221; title=&#8221;Telecom Auditing&#8221; id=&#8221;1446568150305-7bde8-658b&#8221; tab_id=&#8221;1535332933888-1&#8243;][vc_row_inner column_margin=&#8221;default&#8221; text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<img loading=\"lazy\" class=\"size-full wp-image-338 aligncenter\" src=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-foco.png\" alt=\"\" width=\"114\" height=\"114\" srcset=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-foco.png 114w, https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-foco-100x100.png 100w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>[\/vc_column_text][vc_column_text]\n<p style=\"text-align: center;\"><b>FOCUS<\/b><\/p>\n<ul>\n<li>Cost reduction<\/li>\n<li>Telecom services improvements identification<\/li>\n<li>Consumption distortions assessing<\/li>\n<li>Identification of improper charging by carrier<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<img loading=\"lazy\" class=\"size-full wp-image-339 aligncenter\" src=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-metodologia.png\" alt=\"\" width=\"114\" height=\"114\" srcset=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-metodologia.png 114w, https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-metodologia-100x100.png 100w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>[\/vc_column_text][vc_column_text]\n<p style=\"text-align: center;\"><b>METHODOLOGY<\/b><\/p>\n<ul>\n<li>Contract validation x billling<\/li>\n<li>Contract analysis x market<\/li>\n<li>Identification of consumption profile<\/li>\n<li>Telecom policies assessment<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<img loading=\"lazy\" class=\"size-full wp-image-336 aligncenter\" src=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-entregas.png\" alt=\"\" width=\"114\" height=\"114\" srcset=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-entregas.png 114w, https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-entregas-100x100.png 100w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>[\/vc_column_text][vc_column_text]\n<p style=\"text-align: center;\"><strong>DELIVERIES<\/strong><\/p>\n<ul>\n<li>Fully detailed reports of improvements<\/li>\n<li>Work plan development<\/li>\n<li>Mentoring and 3 month follow up for supporting changes in telecom.<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<img loading=\"lazy\" class=\"size-full wp-image-337 aligncenter\" src=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-expectativa-resultado.png\" alt=\"\" width=\"114\" height=\"114\" srcset=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-expectativa-resultado.png 114w, https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-expectativa-resultado-100x100.png 100w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>[\/vc_column_text][vc_column_text]\n<p style=\"text-align: center;\"><b>RESULTS PROSPECT<\/b><\/p>\n<ul>\n<li>Average 35% reduction in telecom expenses<\/li>\n<li>Recovery of undue amounts<\/li>\n<li>Market adequacy through changes in contracts<\/li>\n<li>Process conversion and improvement<\/li>\n<li>Better control of telecom assets<\/li>\n<li>Better control of service levels.<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/tab][tab icon_family=&#8221;none&#8221; title=&#8221;TEM + Consumption Management&#8221; id=&#8221;1446565195463-2bde8-658b&#8221; tab_id=&#8221;1535332934285-5&#8243;][vc_row_inner column_margin=&#8221;default&#8221; text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<img loading=\"lazy\" class=\"size-full wp-image-338 aligncenter\" src=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-foco.png\" alt=\"\" width=\"114\" height=\"114\" srcset=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-foco.png 114w, https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-foco-100x100.png 100w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>[\/vc_column_text][vc_column_text]\n<p style=\"text-align: center;\"><b>FOCUS<\/b><\/p>\n<ul>\n<li>Best practice process<\/li>\n<li>Control of costs and distribution by cost center<\/li>\n<li>Identification of billing error<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<img loading=\"lazy\" class=\"size-full wp-image-339 aligncenter\" src=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-metodologia.png\" alt=\"\" width=\"114\" height=\"114\" srcset=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-metodologia.png 114w, https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-metodologia-100x100.png 100w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>[\/vc_column_text][vc_column_text]\n<p style=\"text-align: center;\"><b>METHODOLOGY<\/b><\/p>\n<ul>\n<li>Use of TEM tool<\/li>\n<li>Invoice receipt and delivery management<\/li>\n<li>Monthly validation of values practiced<\/li>\n<li>Follow-up of telephony processes<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<img loading=\"lazy\" class=\"size-full wp-image-336 aligncenter\" src=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-entregas.png\" alt=\"\" width=\"114\" height=\"114\" srcset=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-entregas.png 114w, https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-entregas-100x100.png 100w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>[\/vc_column_text][vc_column_text]\n<p style=\"text-align: center;\"><b>DELIVERIES<\/b><\/p>\n<ul>\n<li>Reports and monthly presentation of consumption management<\/li>\n<li>Contesting of values and follow-up with the Telecom operators<\/li>\n<li>Management of usage profiles<\/li>\n<li>Elaboration of RFPs and contract renewal support<\/li>\n<li>Elaboration of Internal Communication for dissemination of best telephony practices<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<img loading=\"lazy\" class=\"size-full wp-image-337 aligncenter\" src=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-expectativa-resultado.png\" alt=\"\" width=\"114\" height=\"114\" srcset=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-expectativa-resultado.png 114w, https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-expectativa-resultado-100x100.png 100w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>[\/vc_column_text][vc_column_text]\n<p style=\"text-align: center;\"><b>EXPECTATION OF RESULTS<\/b><\/p>\n<ul>\n<li>Minimize Costs by Turning Savings into Investment<\/li>\n<li>Waste identification<\/li>\n<li>Alignment of consumption with company budget<\/li>\n<li>Advantage in future negotiations<\/li>\n<li>Optimize decision processes based on information delivered<\/li>\n<li>Centralization of management in Telecom to the company focuses on its Core Business<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/tab][tab icon_family=&#8221;none&#8221; title=&#8221;Support&#8221; id=&#8221;1451522261332-5&#8243; tab_id=&#8221;1535332935248-2&#8243;][vc_row_inner column_margin=&#8221;default&#8221; text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<img loading=\"lazy\" class=\"size-full wp-image-338 aligncenter\" src=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-foco.png\" alt=\"\" width=\"114\" height=\"114\" srcset=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-foco.png 114w, https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-foco-100x100.png 100w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>[\/vc_column_text][vc_column_text]\n<p style=\"text-align: center;\"><b>FOCUS<\/b><\/p>\n<ul>\n<li>Absorption of support agreements and telecom requests<\/li>\n<li>Monitoring service availability levels<\/li>\n<li>Support for users on international travel<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<img loading=\"lazy\" class=\"size-full wp-image-339 aligncenter\" src=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-metodologia.png\" alt=\"\" width=\"114\" height=\"114\" srcset=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-metodologia.png 114w, https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-metodologia-100x100.png 100w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>[\/vc_column_text][vc_column_text]\n<p style=\"text-align: center;\"><b>METHODOLOGY<\/b><\/p>\n<ul>\n<li>Use of CSM tool to open and follow up calls<\/li>\n<li>Scalability for exclusive channels with Telecom operators<\/li>\n<li>Creation of performance indicators both for the internal service team, as well as for the operators<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<img loading=\"lazy\" class=\"size-full wp-image-337 aligncenter\" src=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-expectativa-resultado.png\" alt=\"\" width=\"114\" height=\"114\" srcset=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-expectativa-resultado.png 114w, https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-expectativa-resultado-100x100.png 100w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>[\/vc_column_text][vc_column_text]\n<p style=\"text-align: center;\"><b>DELIVERIES AND RESULTS<\/b><\/p>\n<ul>\n<li>Periodic call attendance level reports<\/li>\n<li>Management and allocation of calls by cost center and area<\/li>\n<li>Reimbursement of amounts for non-availability of the service<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/tab][tab icon_family=&#8221;none&#8221; title=&#8221;Applied innovation&#8221; id=&#8221;1536126744089-0-3&#8243; tab_id=&#8221;1536126744092-1&#8243;][vc_row_inner column_margin=&#8221;default&#8221; text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<img loading=\"lazy\" class=\"size-full wp-image-338 aligncenter\" src=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-foco.png\" alt=\"\" width=\"114\" height=\"114\" srcset=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-foco.png 114w, https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-foco-100x100.png 100w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>[\/vc_column_text][vc_column_text]\n<p style=\"text-align: center;\"><b>FOCUS<\/b><\/p>\n<ul>\n<li>Tailor-Made processes and solutions to meet specific customer needs<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<img loading=\"lazy\" class=\"size-full wp-image-339 aligncenter\" src=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-metodologia.png\" alt=\"\" width=\"114\" height=\"114\" srcset=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-metodologia.png 114w, https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-metodologia-100x100.png 100w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>[\/vc_column_text][vc_column_text]\n<p style=\"text-align: center;\"><b>METHODOLOGY<\/b><\/p>\n<ul>\n<li>Meetings and availability of customized resources for the various telecom innovation scenarios<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<img loading=\"lazy\" class=\"size-full wp-image-337 aligncenter\" src=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-expectativa-resultado.png\" alt=\"\" width=\"114\" height=\"114\" srcset=\"https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-expectativa-resultado.png 114w, https:\/\/www.basetelco.com\/wp-content\/uploads\/2018\/09\/icon-expectativa-resultado-100x100.png 100w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>[\/vc_column_text][vc_column_text]\n<p style=\"text-align: center;\"><b>DELIVERIES AND RESULTS<\/b><\/p>\n<ul>\n<li>Collaborators with specific skills, knowledge and techniques to execute projects in an effective and efficient manner<\/li>\n<li>Business process management tools<\/li>\n<li>Optimization of Telecom results in organizations<\/li>\n<li>Planning and implementation of communication model in new units<\/li>\n<li>Managed service to enable specific services for senior executives<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/tab][\/tabbed_section][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; 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background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; el_class=&#8221;saibamais-cloud-txt-mobile&#8221; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_raw_html]JTNDaDIlM0VSZWFkJTIwbW9yZSUyMGFib3V0JTNDYnIlMkYlM0UlMjBDbG91ZCUyMENvbW11bmljYXRpb25zJTNDJTJGaDIlM0UlMEElM0NkaXYlMjBjbGFzcyUzRCUyMnNxdWFyZS1mdW5kby1zYWliYW1haXMlMjIlM0UlM0MlMkZkaXYlM0U=[\/vc_raw_html][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#ffffff&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; el_class=&#8221;square-fundo-saibamais&#8221; width=&#8221;1\/6&#8243; 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column_padding_position=&#8221;all&#8221; background_color=&#8221;#1a658d&#8221; background_color_opacity=&#8221;1&#8243; background_color_hover=&#8221;#1a658d&#8221; background_hover_color_opacity=&#8221;0.7&#8243; font_color=&#8221;#ffffff&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; el_class=&#8221;square-fundo-saibamais&#8221; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_link=&#8221;https:\/\/www.basetelco.com\/en\/cloud-communications\/videoconference\/&#8221;][vc_column_text]\n<h4><a href=\"https:\/\/www.basetelco.com\/en\/cloud-communications\/videoconference\/\">Videoconference<\/a><\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221; column_margin=&#8221;default&#8221; text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; el_class=&#8221;saibamais-cloud-txt-desktop&#8221; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; offset=&#8221;vc_hidden-sm&#8221;][vc_raw_html]JTNDaDIlM0VSZWFkJTIwbW9yZSUyMGFib3V0JTNDYnIlMkYlM0UlMjBDbG91ZCUyMENvbW11bmljYXRpb25zJTNDJTJGaDIlM0UlMEElM0NkaXYlMjBjbGFzcyUzRCUyMnNxdWFyZS1mdW5kby1zYWliYW1haXMlMjIlM0UlM0MlMkZkaXYlM0U=[\/vc_raw_html][\/vc_column_inner][vc_column_inner column_padding=&#8221;padding-2-percent&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#77c1eb&#8221; background_color_opacity=&#8221;1&#8243; background_color_hover=&#8221;#77c1eb&#8221; background_hover_color_opacity=&#8221;0.7&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; el_class=&#8221;square-fundo-saibamais&#8221; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_link=&#8221;https:\/\/www.basetelco.com\/en\/cloud-communications\/infrastructure-management\/&#8221;][vc_column_text]\n<h4><a href=\"https:\/\/www.basetelco.com\/en\/cloud-communications\/infrastructure-management\/\">Infrastructure Management<\/a><\/h4>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;padding-2-percent&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#1a658d&#8221; background_color_opacity=&#8221;1&#8243; background_color_hover=&#8221;#1a658d&#8221; background_hover_color_opacity=&#8221;0.7&#8243; font_color=&#8221;#ffffff&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; el_class=&#8221;square-fundo-saibamais&#8221; 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